Text Message Terms

Windows USA Text Message Program Terms & Conditions

Windows USA (“Windows USA,” “we,” “us,” “our”) may send consenting consumers recurring, automated, personalized, and/or marketing text messages (“Texts”) as set forth in these Terms and Conditions (“Texting Terms”). Texts may include appointment details and confirmations, information about our services and pricing (e.g., quotes, estimates), feedback requests, referral requests, project updates, and promotional content.

If you do not agree to these Texting Terms and our Privacy Policy, do not sign up to receive texts.

PLEASE READ THESE TEXTING TERMS CAREFULLY. THESE TEXTING TERMS AFFECT YOUR LEGAL RIGHTS, INCLUDING BY LIMITING WINDOWS USA’S LIABILITY AND REQUIRING ALL DISPUTES BE RESOLVED ON AN INDIVIDUAL, NON-CLASS BASIS.

By enrolling to receive Texts, you represent that (1) you are the age of majority in the jurisdiction in which you reside; (2) you are the account holder of the mobile number you are providing (or you have the account holder’s permission to provide the number); and (3) you agree to the practices described in these Texting Terms and in our Privacy Policy.

• Consent to receive Texts is not required as a condition of purchasing any goods or services.
• Although Texts are complimentary, message and data rates may apply. The number of Texts you can expect to receive per month will vary based on your interactions with us.
• Autodialer or non-autodialer technology may be used to send Texts to the mobile phone number you provide.
• Windows USA does not guarantee the availability or performance of text messaging services, and is not responsible for delays related to the transmission of Texts or for undelivered Texts.
• You acknowledge and agree to the use of electronic record-keeping to document your consent to receive Texts.
• You can opt out of Texts at any time by replying “STOP” to a Text you have received. We may send you one additional message to confirm that you have been unsubscribed. You also may text HELP for assistance, or you can contact us directly at https://www.windowsusa.com/contact-us.
• Please note that Texts may not be supported by all mobile devices, handsets, or carriers, and Texts may not be available in all areas. Carriers are not liable for delayed or undelivered Texts.

If you have questions about Texts you have received or about these Texting Terms, please email us at cs@windowsusa.com.

Dispute Resolution

Windows USA seeks to resolve disputes amicably and efficiently, and many customer inquiries can be resolved by emailing us at cs@windowsusa.com. In the unlikely event that a disagreement arises between you and Windows USA regarding, relating to, or connected in any way with Texts you receive from us (a “Dispute”), you agree that, before initiating any legal action, you will first provide us written notice (a “Notice of Dispute”) via email at cs@windowsusa.com so that we may work with you in good faith to find a mutually agreeable solution. Your Notice of Dispute must describe the nature and basis of the Dispute, and set forth the specific relief you are seeking.

During the sixty (60) days from the date we receive your Notice of Dispute, both parties agree to engage in good faith efforts to resolve the Dispute. During this 60-day period, both parties agree to toll any statutes of limitations that may apply, along with any filing deadlines.

We will consider reasonable requests to resolve a Dispute through alternative dispute resolution procedures, such as mediation or arbitration.

UNLESS OTHERWISE PROHIBITED BY APPLICABLE LAW, YOU WAIVE ANY RIGHT TO A JURY TRIAL AND YOU AGREE THAT ANY AND ALL DISPUTES (WHETHER BASED IN CONTRACT, STATUTE, TORT, OR ANY OTHER THEORY) WILL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. ALL CLAIMS MUST BE BROUGHT SOLELY IN A PARTY’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED ACTION, REPRESENTATIVE ACTION OR PROCEEDING.

To the fullest extent permitted by applicable law, you must assert any Dispute (by delivery of the Notice of Dispute) within one (1) year after the Dispute arises, or it will be forever barred.