frequently asked questions

Bathroom with new windows

sales

1
How do I request an estimate for replacement windows?
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Call Windows USA® direct at 1-800-272-2085 and/or fill out form by clicking Get a Quote at the top of our website, please allow 72 hours for a response.

2
What is the average cost to replace windows?
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A number of factors contribute to the cost of replacing windows, including material type, glass type, window type, installation costs, number of windows and more.

3
How long will my installation take?
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The typical installation is completed in one to two days depending on the application and miscellaneous requirements of each job.

4
What colors are available?
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We offer two colors, Arctic White and Sandstone.

Warranty and service

1
How do I contact customer service?
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Please contact us at the 1-800-272-2085 and/or email cs@windowsusa.com. If you prefer to contact us through our form here, please allow up to 72 hours for a response.

2
How does condensation affect your windows?
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If you see condensation on the inside and/or outside of the glass pane that can be wiped off, please contact the office at 1-800-272-2085 for further information.

3
How do I order replacement parts?
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Please contact us at the 1-800-272-2085 and/or email cs@windowsusa.com. If you prefer to contact us through our form here, please allow up to 72 hours for a response.

4
Where can I find the label in the window?
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The white label is located inside the header (main frame) of the window and can be found by lowering the top sash of the window and looking up inside of the upper main frame. Please click the link to follow instructions on how to find your label.

5
How do I clean my windows?
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Please click the link to follow instructions on how to clean the window(s).

6
How do I replace a sash?
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Please click the link to follow instructions on how to replace your sash in the window(s).

7
How do I get my window to lock?
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Please click the link to follow instructions on how to lock the window.

8
How often should I clean my windows?
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Windows USA® recommends that you clean your windows at least twice a year.

Learn how to clean your windows by clicking this link and/or see the diagram here.

What does this mean to you?